CookiePolicy
Learn about how we use cookies and similar technologies to enhance your browsing experience.
Last updated: 10 December 2025
What Are Cookies?
Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better browsing experience by remembering your preferences, analyzing how you use our site, and enabling certain functionality.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly. They enable basic functions like page navigation, access to secure areas, and form submissions. The website cannot function properly without these cookies.
Analytics Cookies
We use analytics cookies to understand how visitors interact with our website. This helps us improve our services and user experience. We use the following analytics services:
- Google Analytics: Tracks website usage, visitor behavior, and performance metrics
- Microsoft Clarity: Provides heatmaps and session recordings to understand user interactions
Marketing Cookies
These cookies are used to deliver personalized advertisements and track the effectiveness of our marketing campaigns. We use:
- Google Tag Manager: Manages and deploys marketing tags and tracking codes
- Social Media Pixels: Track interactions with our social media content and advertisements
Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences, language settings, and providing live chat support.
Third-Party Services
Google Tag Manager
Google Tag Manager helps us manage website tags and tracking codes efficiently. It may set cookies to ensure proper functionality of integrated services. Learn more about Google's Privacy Policy.
Google Analytics
We use Google Analytics to analyze website traffic and user behavior. This service uses cookies to collect anonymous information about how visitors use our site. You can opt-out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Microsoft Clarity
Microsoft Clarity provides insights into user behavior through heatmaps and session recordings. This helps us understand how users interact with our website to improve user experience. Learn more about Microsoft's Privacy Statement.
Managing Your Cookie Preferences
You have several options for managing cookies:
Browser Settings
Most web browsers allow you to control cookies through their settings. You can:
- Block all cookies
- Allow only first-party cookies
- Delete existing cookies
- Set up notifications when cookies are being sent
Cookie Banner
When you first visit our website, you'll see a cookie banner that allows you to accept or decline non-essential cookies. You can change your preferences at any time by clicking the cookie settings link in our footer.
Impact of Disabling Cookies
While you can disable cookies, please note that doing so may affect your browsing experience:
- Some website features may not function properly
- Your preferences and settings may not be remembered
- You may see less relevant content and advertisements
- Website performance analytics may be impacted
Cookie Retention
Different cookies have different lifespans:
- Session Cookies: Deleted when you close your browser
- Persistent Cookies: Remain on your device for a set period or until manually deleted
- Analytics Cookies: Typically expire after 2 years
- Marketing Cookies: Usually expire after 30-90 days
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last updated" date.
Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
Sanctuary House
Email: privacy@sanctuaryhouse.com.au
Phone: +61 3 5962 5148
Address: 326 Badger Creek Road, Healesville VIC 3777, Australia