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LEGAL INFORMATION

PrivacyPolicy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last updated: 10 December 2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a reservation, contact us, or sign up for our newsletter. This may include:

  • Personal identification information (name, email address, phone number)
  • Booking and reservation details
  • Payment information (processed securely through third-party providers)
  • Communication preferences and marketing consents
  • Feedback, reviews, and correspondence

2. How We Use Your Information

We use the information we collect to:

  • Process and manage your bookings and reservations
  • Provide customer service and support
  • Send you booking confirmations and important updates
  • Improve our services and website functionality
  • Send marketing communications (with your consent)
  • Comply with legal obligations and protect our rights

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  • With service providers who assist us in operating our website and conducting business
  • When required by law or to protect our rights and safety
  • In connection with a business transfer or merger
  • With your explicit consent for specific purposes

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL encryption for data transmission
  • Secure servers and databases
  • Regular security assessments and updates
  • Limited access to personal information on a need-to-know basis

5. Your Rights

Under applicable privacy laws, you have the right to:

  • Access and receive a copy of your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to or restrict certain processing activities
  • Withdraw consent for marketing communications
  • Data portability where technically feasible

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. For detailed information about our cookie practices, please see our Cookie Policy.

7. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Sanctuary House

Email: privacy@sanctuaryhouse.com.au

Phone: +61 3 5962 5148

Address: 326 Badger Creek Road, Healesville VIC 3777, Australia

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A peaceful Yarra Valley retreat offering comfort, local dining, and warm hospitality just minutes from Healesville Sanctuary.

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